Luna / Lulu

Effective Date: [1st January 2024 ]

At Raymond Pet Monkeys for Adoption, we adhere to the highest standards of pet transportation to ensure the safety, comfort, and well-being of your new companion. This Shipping and Delivery Policy complies with recognized pet transportation standards, including those established by the International Air Transport Association (IATA) and other relevant authorities.

1. Shipping Process

A. Order Confirmation

Once your adoption is finalized, you will receive a confirmation email detailing:

• Adoption and shipment details
• Estimated shipping and delivery timelines
• Contact information for our support team

B. Pre-Shipment Procedures

To ensure a stress-free journey for your pet, we take the following steps:

1. Health Certification: A licensed veterinarian conducts a comprehensive health check, ensuring the pet is fit for travel.
2. Required Documentation: We prepare and provide all necessary paperwork, including:
   • Vaccination records
   • Health certificates
   • Import/export permits (if applicable)
3. Acclimation: Your monkey is familiarized with its travel enclosure to reduce anxiety during transport.

C. Pet-Safe Transport Partners

We collaborate exclusively with carriers and logistics providers certified in pet transportation, ensuring compliance with industry regulations.

2. Travel Safety and Comfort

A. Approved Travel Enclosures

Your pet will travel in an IATA-compliant crate designed to:

• Provide adequate ventilation
• Offer enough space for comfortable movement
• Prevent injuries with secure, pet-friendly materials

B. Climate-Controlled Environment

All transport is conducted in temperature-controlled vehicles or aircraft to maintain a safe and comfortable environment, regardless of weather conditions.

C. Monitoring During Transit

Handlers trained in pet care supervise your pet during transit to ensure its well-being, providing hydration and monitoring stress levels.

3. Delivery Timeframes

Domestic Shipping

• Estimated delivery: 2–5 business days from dispatch.

International Shipping

• Estimated delivery: 7–14 business days, depending on customs clearance and destination country regulations.

Note: While we aim for prompt delivery, external factors such as weather, customs delays, and transport availability may affect timelines.

4. Tracking and Notifications

You will receive real-time updates on your pet’s journey, including:

• Confirmation of dispatch
• In-transit updates
• Arrival at the destination hub
• Out-for-delivery notifications

A tracking link will be provided for you to monitor the shipment status at all times.

5. Shipping Costs

Shipping costs are determined based on:

• Destination
• Pet size and weight
• Required documentation and handling fees

The total shipping fee will be disclosed before finalizing the adoption.

6. Customs and Import Regulations

A. Compliance with Local Laws

For international shipments, customers must ensure compliance with local laws regarding:

• Pet ownership regulations
• Permits and restrictions for live animals

B. Customs Fees

Any applicable customs duties, taxes, or inspection fees are the responsibility of the customer.

We will provide all required documentation to facilitate smooth customs processing.

7. Customer Responsibilities

To ensure a smooth delivery process, you must:

• Provide accurate contact information and shipping details.
• Be available to receive the pet upon delivery.
• Prepare a safe, welcoming space for the pet upon arrival.

8. Refunds and Reshipments

Due to the complexities of live animal transport:

• Shipping fees are non-refundable once the pet has been dispatched.
• If unexpected delays occur, we will communicate with you and coordinate adjustments as needed.

9. Compliance with Pet Transport Standards

We strictly adhere to industry guidelines, including:

• IATA Live Animal Regulations
• Animal Welfare Act (for U.S.-based customers)
• Convention on International Trade in Endangered Species (CITES), when applicable

These standards ensure humane and ethical treatment of pets during the shipping process.

10. Contact Information

For questions or concerns regarding shipping and delivery, please contact us:

• Email: info@raymondpetmonkeysforadoption.com
• Phone: +1 (555) 123-4567
• Hours of Operation: Monday–Friday, 9:00 AM–6:00 PM (GMT)

By choosing Raymond Pet Monkeys for Adoption, you trust us to deliver your pet safely and responsibly. We are committed to providing an exceptional and ethical shipping experience for you and your new family member.